Audit of Local Stop Smoking Services
| | Presenter(s) |
Isobel Williams Programme Officer, NCSCT CIC | Abstract Monitoring of service provider performance is integral to the design of local service provision, to the understanding about how effectively the services are working and where improvements or opportunities can be maximised.
Local stop service provider returned data can relate to a number of key performance indicators as set by the commissioner, including four week quit rates, the proportion of these self-reported quitters validated by carbon monoxide (CO) monitoring and targets set for service throughput.
Regular independent auditing of these key performance indicators is required to ensure the validity of data returns provided by service providers and provides commissioners with quality assurance. Currently there is however, great variation in how this is managed locally.
The NCSCT CIC is developing and piloting, a process of auditing local stop smoking providers to ensure quality assurance of services as well as safeguarding against fraudulent claims.
This presentation will provide a useful overview of the project and the pilot site for both local commissioners and providers of stop smoking services, outlining current progress and early lessons learnt.
| Source of funding: The Department of Health (England)
| Declaration of interest: None
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